Before any program begins, TPP needs to understand your situation. The intake process is a structured, human-led assessment designed to determine whether the program is the right fit, set the right program length, and connect you with the right support team. This page walks through every step — no ambiguity, no surprises.
Assessment form or free consultation request. Takes under 10 minutes.
Within 48 hours. With a counselor or assessment specialist.
Counselor evaluates fit, volatility, and program length. Human judgment only.
Counselor, financial coach, and nutritionist assigned. First recorded call scheduled.
to first response after contact
program length set at assessment
is all it takes to know if you qualify
The intake process starts with a brief assessment form — but before you fill it out, it helps to know whether TPP's program is designed for your situation. The program is specific by design. It works best for families who match what it was built to address.
TPP is built specifically for co-parents — two people who no longer share a household but share the responsibility of raising a child. If you are still in a relationship with your co-parent, this program is not the right fit.
Whether conflict is frequent, tense, or simply non-functional — if co-parent communication is a source of ongoing stress for your household, TPP is designed to address it directly through a structured, counselor-guided process.
TPP is a voluntary, non-judicial program. Families who enroll are choosing to address conflict through structure and professional guidance rather than litigation. No court order is required to enroll — and no court reporting occurs from the program.
TPP is not a one-time mediation session or a quick-fix resource. It is a longitudinal program with two recorded calls per month, counselor follow-up, financial coaching, and nutrition support. It works because it is sustained — and it requires sustained engagement.
TPP's program boundaries exist to protect families — including yours. The following situations require different services, and TPP will help connect you to the appropriate resources if needed.
Does my co-parent have to agree to enroll?
One parent can begin the intake process independently. TPP will assess your situation and determine how to proceed. In some cases, the program can begin with one parent engaged — and the second is invited to participate as the relationship develops. Enrollment of both parents is the goal; it is not always the starting point. The assessment call will clarify what's possible in your specific situation.
Every family goes through the same process. It's designed to be thorough enough to make a sound clinical judgment, and lean enough to not require weeks of back-and-forth before anything begins.
The intake process begins when you reach out to TPP. There are two ways to start: completing the online assessment form, or scheduling a free 30-minute consultation call first. Both lead to the same next step — a scheduled assessment call with a counselor.
The online assessment form takes approximately 8–12 minutes. It collects basic information about your co-parenting situation, communication patterns, and what prompted you to seek help. No sensitive personal data, legal records, or financial details are required at this stage. You are providing context — not documentation.
After your form is received and reviewed, TPP contacts you within 48 hours to schedule your assessment call. The assessment call is a structured, 45–60 minute conversation conducted by a counselor or designated assessment specialist — not an automated system, not a chatbot, and not an intake form in disguise.
You will receive a calendar confirmation, a brief overview of what the call will cover, and any simple preparation notes. The call is conducted via telehealth — phone or video — on your schedule. If you have a preference for time of day or day of the week, TPP will accommodate it.
This is the most important step in the intake process. The assessment call is where a counselor evaluates your co-parenting situation to determine whether TPP is the right fit, and — if it is — what program length makes the most sense. No algorithm makes this determination. No automated score. A trained professional listens, asks questions, and makes a judgment call.
The counselor is evaluating several dimensions of your situation simultaneously. The goal is not to interrogate you or assign blame — it is to build an accurate picture of where communication has broken down and what kind of structure will be most useful for your family.
Once the assessment call is complete and enrollment is confirmed, TPP moves quickly to set up your program. The goal is to have your support team assigned and your first recorded call scheduled within the first two weeks. Month 1 is the most intensive onboarding period of the entire program.
Each enrolled family receives a dedicated counselor who stays with them for the full program length. This is not a rotating-staff model — continuity matters for the kind of trust and skill development the program is built on. Your counselor is your primary point of contact throughout.
Parents sometimes arrive at the assessment call braced for a test they might fail. It isn't that. The counselor isn't looking for the "right" answers — they're building an accurate picture of your situation so the program can be structured correctly for your family. Here's what's actually being evaluated:
How often do you communicate? Through what channels? What topics stay manageable, and which ones consistently escalate? The counselor is mapping the terrain before designing the intervention.
Is conflict recent and reactive, or has it been building over years? Is it primarily about logistics, money, or something more entrenched? Volatility level directly determines whether a 9-month or longer program length is appropriate.
How are the children doing? What does the custody or parenting schedule currently look like? Is the child's school, health, or emotional wellbeing being affected by the co-parenting dynamic? The child's situation is the program's reference point throughout.
Is financial conflict a driver of co-parenting tension? Is employment instability, housing, or childcare access adding to household stress? These are assessed not to be intrusive, but because they directly shape which wraparound services get activated in Month 1.
Is this parent ready for a structured, months-long commitment? Do they understand that both co-parents will eventually need to participate in the recorded call cycle? Readiness isn't about perfection — it's about honest engagement with the process.
The assessment call produces three concrete outputs. All three are made by the counselor based on professional judgment — not by a rubric, a score, or an algorithm.
Risk assessment, volatility judgment, and program length decisions are made by a trained professional — not by a scoring system, questionnaire result, or intake form. This is deliberate.
Co-parenting conflict is nuanced in ways that standardized screening tools routinely miss. A family that scores "low volatility" on paper may have dynamics a counselor immediately recognizes as requiring a longer program. The assessment call exists because human judgment is irreplaceable in this context.
The app records the decision. The counselor makes it.
Month 1 is the program's orientation and baseline-setting phase. More happens in Month 1 than in any other single month — and that's by design. Front-loading support removes the structural stressors that prevent communication from improving in the first place.
Your counselor conducts an extended 1-hour intake session — reviewing family history, child needs, and baseline communication patterns. Two additional sessions begin the recorded call cycle and introduce program expectations.
Your financial coach conducts a 1-hour session to assess income and expenses across both households. They introduce a two-household budget framework and identify where financial stress is most likely to generate co-parenting conflict.
Your nutritionist reviews current eating habits in both households and provides initial, budget-aligned meal strategies. The goal in Month 1 is to establish a baseline — not overhaul everything at once.
Where employment, training, housing, or food assistance needs were identified in the assessment, partner referrals to Workforce Commission, HHS, and community colleges are activated immediately — not later in the program.
This is the core mechanism of TPP's communication intervention. Two parent-to-parent calls per month, each followed by counselor review, feedback, and a structured follow-up session. The counselor is never on the live call — they review it afterward and use it as the basis for professional guidance.
You don't need to prepare extensively for the assessment call — but having a few things in mind before you get on the phone makes the conversation more useful for everyone. None of this is documentation you'll need to submit. It's context that helps the counselor help you.
The assessment call is not a deposition. Parents sometimes prepare to argue their side of the co-parenting conflict or prove that their co-parent is the problem. That's not what this call is for — and it will slow the assessment down, not help it.
You Know What Happens Now
The intake process is designed to be as clear and low-pressure as possible. One form. One call. A professional who listens and gives you a direct answer about whether the program is right for you. If it is, you’ll know what happens next. If it isn’t, you’ll know where to go instead.
